Showing posts with the label how to deal with an angry client

How to Deal With an Angry or Fast-talking Client?

  Hi Gino. I've been reading your blogs, and I need your advice. I've encountered two types of clients and have difficulty dealing with them. One is the always-angry type, and the other is difficult to understand because he talks too fast. I am a first-time freelancer and don't know how to handle these types of clients. Help me, please. - Arjit How to deal with a difficult and emotional client?   For anyone with call centre experience, this is part of the new hire training. After months of talking to customers, understanding a client becomes second nature; this could be difficult if you're a first-time freelancer with no experience rephrasing and checking for understanding. But don't worry; I've got you covered. The first thing you need to understand when talking to a customer is they have two kinds of needs: The Emotional Need Customers must express their feelings. Their most common emotions include happiness, anger, frustration, and sadness. Bec