I was casually sipping my coffee while browsing Facebook when I chanced upon a viral video of a child handling a work call, even describing how to "hang up and submit" the call as if it were nothing. My immediate thought was, imagine if a client abroad gets to watch this video. While it's adorable that a child is mimicking their work-from-home parent, imagine the potential consequences. Clients abroad could easily form a negative perception of Filipino freelancers, assuming a lack of professionalism or disregard for client needs. This single video has the potential to damage the reputation we've meticulously built as reliable and dedicated workers. The video shows a young child mimicking her mother's work routine, stating, “‘pag may tumawag, hang up niyo lang and submit.” This is alarming because hanging up on a call is a major breach of protocol in the call center world and could result in disciplinary action. This act, while seemingly innocent and humorous, rais

Let's be honest, who remembers cassette tapes and dial-up internet? This Gen X parent has seen it all – the rise and fall of technological trends, the awkward (and sometimes glorious) evolution of communication. I prided myself on being somewhat tech-savvy, navigating the ever-changing digital landscape with relative ease.  After all, I survived the transition from bulky desktop computers to sleek laptops, from brick phones to smartphones. So, when it came to online communication, I figured I was reasonably hip.  That was until a recent text exchange with my teenager threw a major curveball. My suggestion for dinner elicited a reply that left me scratching my head–a simple " YESSSS! ". Now, in my book, those extra "S"s reeked of passive-aggressive annoyance. Weren't " Yes! " or even an enthusiastic emoji enough? My internal monologue simmered with confusion until my daughter, bless her, picked up on my bewilderment.  That's when the truth hit m